Surface Book Launch Issues - Part 1

The Surface Book launch day reports are in. Other reviewers have covered the great features of Surface Book in-depth, so this blog post will focus on making the readers aware of the new launch hiccups. This will help them make an informed decision on being an early adopter vs. waiting a few weeks to allow Microsoft time to fix the manufacturing and software issues.

The Surface Book issues range from display driver crashes, blue screen of death (BSOD), screen flickering and color issues, touch screen freezing, the system becoming unresponsive, surface pen not working, screen and keyboard loose connection, unable to detach, keyboard back light issues, unable to boot and so on. 

Many of these issues are software issues and there is a possibility of a future fix with software/firmware updates. But some issues are hardware issues and would require a replacement. 


Sample of Surface Book Launch Issues:

Articles

• http://www.techradar.com/us/news/mobile-computing/laptops/surface-book-reportedly-plagued-by-early-bugs-hardware-issues-1307594

• http://www.forbes.com/sites/theopriestley/2015/10/27/microsoft-surface-book-hit-with-early-problems-already/

• http://www.zdnet.com/article/surface-book-suffers-from-launch-day-bugs/

• http://betanews.com/2015/10/27/surface-book-and-surface-pro-4-suffering-from-a-ugly-flickering-screen-problem-but-there-is-a-fix/

Videos

• https://www.youtube.com/watch?v=eoWnGwQNUwU

• https://www.youtube.com/watch?v=aCQo3FQ0T1Y

• https://www.youtube.com/watch?v=c3cZLhA2LOY

• https://www.youtube.com/watch?v=tyURF0MF5G0

• https://www.youtube.com/watch?v=v_v_Qc42WWc

• https://www.youtube.com/watch?v=_CtRFs219FU

• https://www.youtube.com/watch?v=jl5YpRrsdGk (this is from a Best Buy demo unit but the issues have persisted in many retail units)

• https://www.youtube.com/watch?v=3bE5eVmrdGc

• https://www.youtube.com/watch?v=IYVKIbq-pVk

Forums

• http://forums.windowscentral.com/microsoft-surface-book/390365-surface-book-freezing-after-firmware-update.html

• http://forums.windowscentral.com/microsoft-surface-book/390625-2-issues-wi-surface-book-i7-512-screen-does-not-detach-does-not-charge-fully.html

• http://www.surfaceforums.net/threads/amazing-amount-of-problems-with-surface-book.17928/

• http://www.surfaceforums.net/threads/freeze-after-lightuse.17916/

• http://www.surfaceforums.net/threads/issues-ugh.17949/

• http://www.surfaceforums.net/threads/surface-fails-to-load-after-first-system-update.17910/

• http://www.tenforums.com/general-discussion/27786-microsoft-surface-book-random-system-freeze.html

• https://www.reddit.com/r/Surface/comments/3qgvvs/anyone_else_getting_a_latch_did_not_open_error/

• https://www.reddit.com/r/Surface/comments/3qg6rg/sb_w_dgpu_impressions_after_2_days_why_i_am/

• https://www.reddit.com/r/Surface/comments/3qgj6r/returning_surface_book/

• https://www.reddit.com/r/Surface/comments/3qgeeo/sb_camera_problem/

• https://www.reddit.com/r/Surface/comments/3qgua8/why_is_two_finger_scrolling_this_bad/

• https://www.reddit.com/r/Surface/comments/3qeqrd/surface_book_constant_freezing_which_renders/

• https://www.reddit.com/r/Surface/comments/3qbdp3/after_a_long_time_being_an_exclusively_osx_user/

• https://www.reddit.com/r/Surface/comments/3qdhgp/anyone_else_having_issues_with_the_display_driver/

• https://www.reddit.com/r/Surface/comments/3qg6qp/trackpad_gets_disabled/

• https://www.reddit.com/r/Surface/comments/3qe3py/surface_book_dgpu_instability/

• https://www.reddit.com/r/Surface/comments/3qdwam/metal_chipped_on_surface_books_screen_edgeanyone/

• https://www.reddit.com/r/Surface/comments/3qdku9/surface_book_touchpad_doesnt_work_after_sleep/

• https://www.reddit.com/r/Surface/comments/3qcxwp/exchanging_surface_book_is_there_a_way_to_quickly/

• https://www.reddit.com/r/Surface/comments/3qcm5c/issues_with_new_surface_book/

• https://www.reddit.com/r/Surface/comments/3qchx4/surface_book_screen_wont_detach/

• https://www.reddit.com/r/Surface/comments/3qc9nu/touch_not_recognized_on_surface_book/

• https://www.reddit.com/r/Surface/comments/3qc8fe/surface_book_reversing_screen_losing_all_input/

• https://www.reddit.com/r/Surface/comments/3qc4dw/surface_book_keyboard_backlight_issue/

• https://www.reddit.com/r/Surface/comments/3qc2oe/surface_book_display_flickering_issues_spoke_with/

• https://www.reddit.com/r/Surface/comments/3qby6z/surface_book_screen_keeps_changing_its_tint/

• https://www.reddit.com/r/Surface/comments/3qbxus/surface_book_cant_get_my_pen_to_work_eraser/

• https://www.reddit.com/r/Surface/comments/3qbfyp/sb_i716gb512gbdgpu_first_impression/cwe053z

• https://www.reddit.com/r/Surface/comments/3qaw1t/official_surface_pro_4_and_surface_book/cwe62q0

• https://www.reddit.com/r/Surface/comments/3qaw1t/official_surface_pro_4_and_surface_book/cwe3gsc

• https://www.reddit.com/r/Surface/comments/3qaw1t/official_surface_pro_4_and_surface_book/cwe279r

• https://www.reddit.com/r/Surface/comments/3qcyru/surface_book_screen_flashing_microsoft_we_need_a/cwe3f2l

• https://www.reddit.com/r/Surface/comments/3qaw1t/official_surface_pro_4_and_surface_book/cwew53p

• https://www.reddit.com/r/Surface/comments/3qaw1t/official_surface_pro_4_and_surface_book/cwepcu4

• https://www.reddit.com/r/Surface/comments/3qaw1t/official_surface_pro_4_and_surface_book/cwenjid

• https://www.reddit.com/r/Surface/comments/3qaw1t/official_surface_pro_4_and_surface_book/cwf8zus

• https://www.reddit.com/r/Surface/comments/3qaw1t/official_surface_pro_4_and_surface_book/cwe74g9

• https://www.reddit.com/r/Surface/comments/3qbwib/i_broke_a_surface_book/

• https://www.reddit.com/r/Surface/comments/3qbuyk/surface_book_not_working/

• https://www.reddit.com/r/Surface/comments/3qbnxq/surface_book_screen_yellow_tint/

• https://www.reddit.com/r/Surface/comments/3qbmkf/surface_book_i7_512gb_blue_screen_on_reconnecting/

• https://www.reddit.com/r/Surface/comments/3qbiij/surface_book_already_crashed_twice/

• https://www.reddit.com/r/Surface/comments/3qb8h4/surface_book_screen_changing_colors/

• https://www.reddit.com/r/Surface/comments/3qb49u/surface_book_stuck_in_infinite_loop_to_uefi_screen/

• https://www.reddit.com/r/Surface/comments/3qb3pd/surface_book_wont_power_on/

• https://www.reddit.com/r/Surface/comments/3qab0t/surface_book_locking_up/

• https://www.reddit.com/r/Surface/comments/3q8zqc/surface_book_onscreen_undocking_button_disappears/

• https://www.reddit.com/r/Surface/comments/3qi75c/connection_problem_when_the_clipboard_of_surface/

• https://www.reddit.com/r/Surface/comments/3qi49h/hardware_updates_failed_in_windows_update_in/

• https://www.reddit.com/r/Surface/comments/3qib8i/surface_book_showing_discoloration_on_screen/

• https://www.reddit.com/r/Surface/comments/3qk8xz/sb_popping_sound_with_touch_keyboard/
• https://www.reddit.com/r/Surface/comments/3qiw4a/surface_book_day_1/

• https://www.reddit.com/r/Surface/comments/3qk6dl/a_bit_of_give_a_loud_click_on_the_bottom_of_the/

• https://www.reddit.com/r/Surface/comments/3qikcv/how_many_of_you_are_experiencing_random_freezing/

• https://www.reddit.com/r/Surface/comments/3qidw3/sb_gets_blue_screen_with_error_message_bad_pool/